work for the public focused on the customer...
work for the public focused on the customer and not meeting targets?
The Systems Thinking method produces amazing results - for goodness sake pick up on this - it only works!
written 5th June 2009 | | abusive?rated 8.0/10 by 3 users | rate a random post
Responses
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William notes: I wouldnt disagree. But the point of pubicexperience is to gather real evidence of real experiences. Was there a real experience you had which prompted this thought? The world is full of people in armchairs shouting at the radio. That's fine when watching football, but it wont work as a way to fix public services.
written 6th June 2009 | abusive? -
William notes: That earlier comment looks a bit churlish. Systems thinking looks very attractive, yes http://en.wikipedia.org/wiki/Systems_thinking ...and making public services focus on the customer not on targets is EXACTLY what publicexperience.com is intended to do. BUT: it does this simply by recording real experiences of public services (and Wibbies). The starting point needs to be "Here's what happens now". There's plenty of "here's clever idea" floating around, How is one to judge which idea is better of more practical than any other? But authentic reality at he receiving end never lies....
written 8th June 2009 | abusive?