The experiences that have received the most comments recently:
- Why do people park on double yellow lines outside a school?
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people didn't park in restricted parking areas - especially outside schools. It makes me so cross that people park on double yellow lines outside the school gates because they are too lazy to walk round the...
Read more (written 23rd May). 4 responses - 'ALL targets set by Central Government...'
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'ALL targets set by Central Government were be submitted to a YouGov poll and which do not get a marjoprity vote in support (i.e. after deducting don't know and don't care) were automatically dropped unless...'
Read more (written 16th Apr). 3 responses - NHS smoking data
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I got a letter from my GP practice recently which asked me for my smoking status. It admitted no middle ground between "I have never smoked in my life" and "I smoke x cigarettes/cigars per day"...
Read more (written 19th Apr). 3 responses - this site encouraged positive feedback...
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this site encouraged positive feedback as well as criticism? Surely if it is a feedback site, it should let people share good experiences or share best practices as well as put forward innovative ideas? Otherwise...
Read more (written 5th May). 3 responses - ...hospital parking was nominal or free...
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Hospital parking was nominal or free
Read more (written 24th May). 2 responses - councils stopped focusing on targets...
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councils stopped focusing on targets? We did, and as a result we are answering customer correspondence in 5 days rather than 40. Sounds incredible, but it's true. It's not the full story, of course - we...
Read more (written 1st Jun). 2 responses - work for the public focused on the customer...
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work for the public focused on the customer and not meeting targets?
The Systems Thinking method produces amazing results - for goodness sake pick up on this - it only works!
Read more (written 5th Jun). 2 responses - ... I could request an appointment in...
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... I could request an appointment in advance at my doctors surgery by email.
Currently I need to phone in at 8.30 on the morning of my preferred day. The problem is I drive to work at that time.
Read more (written 6th Jun). 2 responses - My disability prevents me from sitting...
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My disability prevents me from sitting, meaning I can only be driven for a maximum of 5 minutes (about 1.5 miles from my house). I can also only walk less than 50 metres. So I am entitled to a blue badge. But our...
Read more (written 22nd Aug). 2 responses - Freedom of Information
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'When I did an FoI request to DoH they were evasive, took ages and went to appeal, When they finally sent an answer, it was in an unreadable or corrupt format. I've had similar problems with Cabinet Office and...'
Read more (written 15th Apr). 1 response - Biometrics
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'My new "biometric" bus pass card finally arrived this morning ? complete with a 16 page book of confusing rules which basically says that the rules are very complicated so we should always ?ask the ...'
Read more (written 15th Apr). 1 response - Benefit website bug
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'...the official government gateway to claim benefits online [1] didn't crash if you include a non-alphanumeric character in your password?
Or if it does still need to crash, maybe it could give you a ...'
Read more (written 16th Apr). 1 response - The Department of Health was abolished...
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The Department of Health was abolished and replaced by a citizen's panel who ran our health service. Then we could have human beings at the front desk, not bureaucrats frightened by government ministers
Read more (written 18th Apr). 1 response - book start
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Sad to hear that the books are not popular with your child.
Love the idea of the 3 year old panel - it really is a good idea - and should be taken up by government. However, if you can think of a non-stigmatising...
Read more (written 20th Apr). 1 response - Freedom of Information consistency
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I tried sending a Freedom of Information request to several government departments and spent ages trying to find the e-mail addresses - MoJ (the Department responsible for FoI) was the hardest/most obscure! WIBBI...
Read more (written 24th Apr). 1 response - ...getting simple information from NHS24
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...getting simple information from NHS24 was easy. My partner recently made the mistake of phoning them for the address of the nearest 24 hour pharmacy. They insisted on first taking from her all my personal details...
Read more (written 27th Apr). 1 response - I was asked to a confidential briefing...
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I was asked to a confidential briefing at a government department. When I arrived they wanted to see my photo ID (I don't carry any). So they wanted to see my bank card. This is absurd. Given that it was specifically...
Read more (written 30th Apr). 1 response - frontline services involved real citizens in training and monitoring, rather and just recording thei
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frontline services involved real citizens in training and monitoring exercises instead of a recorded message saying that their call may be recorded for training and monitoring purposes?
Read more (written 2nd May). 1 response - My Council Fixed All The Potholes
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My council (Mid-Sussex District) actually fixed all the pot holes in the roads rather than highlighted them with spray paint.
Read more (written 5th May). 1 response - The Ministry of Justice's 19th century invoicing system
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The Ministry of Justice uses an oursourced finance company called Liberata to handle invoices and payments.
Despite having been outsourced presumably to save money, it insists that all invoices are sent by...
Read more (written 11th May). 1 response - the end of year splurge was punished not rewarded
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...public authorities and whitehall departments didn't feel the need to spend all there money by the end of the financial year.
This pressure to spend because otherwise they will receive a reduced sum...
Read more (written 18th May). 1 response - Statistics suggest that 10% of all motorists...
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Statistics suggest that 10% of all motorists are driving without currently valid road tax.
My suggestion is that identifying such motorists is a task admirably suited to parking wardens. They can check...
Read more (written 19th May). 1 response - Office buildings which keep their lights...
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Office buildings which keep their lights on all night send completely the wrong message to the general public who are being urged to reduce their own carbon emissions. Therefore appropriate action to bring this ...
Read more (written 19th May). 1 response - Older people didnt have to fill out ...
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Older people didnt have to fill out so many forms to access services. Some recent work in the North West showed that there are over 20 services for older people wanting to keep a roof over their head and many have...
Read more (written 21st May). 1 response - The prerequisite for improving public...
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The prerequisite for improving public services is to get rid of the target driven, punitive inspections regimes. Scrap the Audit Commission for starters. The management and inspection factories that have built...
Read more (written 21st May). 1 response - i used buses most days and i have two...
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i used buses most days and i have two kids 1 in a pushchair everytime you want to get on and off the buss you need to put pushchair up and down. i come from a big city originally and would love to see some buses...
Read more (written 23rd May). 1 response - central Government, rather than operating...
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central Government, rather than operating in isolation with a plethora of different IT hardware and providers, looked at the shared services model and moved to a one product fits all for each Government department...
Read more (written 29th May). 1 response - The National Land and Property Gazetteer...
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The National Land and Property Gazetteer was fully resourced and used universally by Central and Local Government. All duplicate address lists could be replaced with one saving millions in maintenance costs and ...
Read more (written 1st Jun). 1 response - adult education was provided to parents...
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adult education was provided to parents in schools during the day after dropping children off? This sort of community learning facility would be great in areas where its hard to get parents involved, offering activities...
Read more (written 3rd Jun). 1 response - We had a consultation for our 1 year...
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We had a consultation for our 1 year old daughter with community paedetrician. Letter was sent out to wrong address 3 times, 3 month late, with incorrect clinical details. We complained in writing and were told...
Read more (written 5th Jun). 1 response - I worked as head of a 'one stop ...
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I worked as head of a 'one stop shop' for a council for 2 months. The idea was to provide customer focused care at the front desk like 'House of Fraser' and for staff to use 100s of processes by...
Read more (written 5th Jun). 1 response - I remember using a parking permit shop...
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I remember using a parking permit shop in lambeth in 2005...with a queue of 15 people (2o min waiting list) and my form was returned because it was not in black ink and I was asked to rejoin the back of the queue...
Read more (written 5th Jun). 1 response - I was at the newest flagship one stop...
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I was at the newest flagship one stop shop at Eltham in South East London and I was unable to make myself understood as I use British Sign Language. I was upset and furious that my council tax has not been used...
Read more (written 5th Jun). 1 response - multiple agncies could work together...
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multiple agncies could work together to produce stronger and more resilient community benefit.
I write to introduce OpenStrategies. I will forward more in formation to you by email having seen your closing...
Read more (written 6th Jun). 1 response - books of train tickets could be bought...
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books of train tickets could be bought at a similar discounted rate as season tickets so that e.g. job share workers (often women) could get the same reduced rates as full time train commuters?
Read more (written 6th Jun). 1 response - there is less form filling! shouldnt...
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there is less form filling! shouldnt there be a national data base for benefits, tax offices etc ? I have a disabled child and depending on her health is wether i can work or not, each time i have a small change...
Read more (written 7th Jun). 1 response - we introduced (as they have done in ...
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we introduced (as they have done in Rotehrham Council) a "mystery shopper" scheme for the civil service i.e. test how departments operate; provide services to the public; and check on delivery
Read more (written 8th Jun). 1 response - Universities looking for extra resources...
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Universities looking for extra resources to help maintain their world class research and study quality should be actively encouraged to introduce programmes of maintaing links with alumni ,the best potential source...
Read more (written 11th Jun). 1 response - I was walking down the Embankment and...
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I was walking down the Embankment and noticed a series of unattended cars parked on a double red line. After a bit there were two police vans parked too. All this was outside the Ministry of Defence.
I suppose...
Read more (written 16th Jun). 1 response - I am an information security expert ...
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I am an information security expert and I asked to see the guidance,
written by CESG, under which my personal data is to be held by government on the forthcoming National Identity Register. I was refused ...
Read more (written 20th Jun). 1 response - people who are within 3-4 years of retirement...
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people who are within 3-4 years of retirement were allowed to retire on full state pension provided it left a place for one of the many 16-25 year olds who are unemployed. This would save so much money in the long...
Read more (written 11th Jul). 1 response - Administration is like grass - it needs...
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Administration is like grass - it needs mowing regularly. If we cut the non-front line essential service civil service staff by 10% overnight the country would not miss a heartbeat. But we would make a significant...
Read more (written 17th Jul). 1 response - Cut the Audit Commission and the rest...
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Cut the Audit Commission and the rest of the tick box industry.
http://www.lgcplus.com/finance-and-partnership/walker-v-seddon-the-debate-goes-on/5004313.article
Read more (written 4th Aug). 1 response - HMRC tax refund confusion
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HMRC sent me an unsolicited letter stating I was due a tax refund.
On checking online, it showed the refund had been made direct to my bank account. After two more weeks, nothing had appeared in my bank...
Read more (written 5th Aug). 1 response - Excellent service from Child Benefit Team
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child benefit answered my email enquiry with a link to a secure form, it saved time and money........ what can't other government departments do this as well?
Read more (written 20th Aug). 1 response - I am in the process of fighting to get...
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I am in the process of fighting to get my elder sons Mobility raised back up to high rate.
One random GP who never even met him decided he didn't need it despite me sending in 6 letters of support from...
Read more (written 3rd Sep). 1 response - Dealing with crime
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In crimes not involving injury to persons, the punishment actually involved improving the local comunity in which the criminal lived or the crime was committed.
That way rather that society being 'punished...
Read more (written 16th Sep). 1 response - government procurement processes were...
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government procurement processes were simpler, quicker and more efficient?
Read more (written 27th Sep). 1 response - I have a Tier 1 (general) migrant dependant...
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I have a Tier 1 (general) migrant dependant's visa. The visa reads "no recourse to public funds." When I went to register for a GP, the surgery told me they could not accept anyone with that restriction...
Read more (written 26th Oct). 1 response - Government Breaking Up Families
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I am a british citizen and my wife is Polish. We have been married just over 2 years but we have been together for 5. My wife came to the UK in April 2004 and we met and moved in together in September 2004. My step...
Read more (written 28th Nov). 1 response